Learning Genie Help Center
Admins and Teachers
- Having Trouble with the Learning Genie App?
- How to Invite Families to Learning Genie (App)
- How to Invite Families to Learning Genie (Web)
- How to Remove a Parent from a Child’s Profile (Web)
- How to Generate and Print Parent Codes
- How to Move the Chat Widget on Your Learning Genie Web Portal
- Parent Flyer with Learning Genie App QR Code
- How to Rate a Child Measure by Measure
- How to track attendance for events in Learning Genie
- Can I Add More Than One Teacher on Learning Genie's DRDP Reports?
- Letter and Sound Tracker
Curriculum Genie
- Adapting Units for UDL and CLR (Curriculum Genie)
- How do I create a Fast & Curious activity?
- How to Adapt Existing Units in Curriculum Genie
- How to Create and Assign Performance-Based Assessments Using the PBA Builder
- How to Use and Assign Station Rotation
- Student Guide to Playing Fast & Curious
- How to create a unit
- Generating a PoG-Aligned Unit Planner
- How to Manually Add Staff, Students, Sections, and Schools
- Activating Your Student Account
- How to track PoG assessment submissions
- Navigating your PoG Portfolio
- Submitting Work for Performance Tasks
- [For Admins] Setting Up Your District’s Portrait of a Graduate (PoG) Framework
- Permission Management for Staff in Curriculum Genie
- How to create PoG assessments
- Unit Planner - Lesson Modules
For Admins/Directors
- How do I batch edit classroom's frameworks?
- How do I manually transfer my Data from Learning Genie to DRDP Online?
- How to Export the Monthly Class Attendance Report
- How to Set Up Goals for School Readiness Report
- How to Fix the “Outside of Active Rating Period” Error Message
- How to Set Up Benchmarks in the Cohort School Readiness Report
- How to switch active rating period?(Admins)
- How to Set Child to Inactive in Learning Genie
- How to add a questionnaire to Learning Media
- How to fix upload error: DRDP rating view was set to N/A
- How to fix upload error: Site name includes special characters
- How to fix upload error: Class name includes special characters
- How to fix upload error: Agency name in both system does not match
- How to fix upload error: SSID already existed in DRDP Online
- How to fix upload error: Completion date in LG falls out side the rating period in DRDP Online
- How to fix upload error: Age grade instrument not match
- How to fix upload error: Missing attributes
- How to verify your data is uploaded to DRDP online via DRDP API
- How to Verify you're connected through DRDP API
- How to connect with DRDP Online via API
- GoEngage API Sync Setup and Use
- Setting Up ClassLink API with Learning Genie for roster sync
- How to import child roster from DRDP online to LG
- How to import from Child Plus
- How to connect via One Roster API
- How To Import My Staff Roster
- Transferring children from IT to PS through Import/Sync
- How to import from CenterTrack (KinderSystems)
- How to Import Student Roster from any SIS (Student Information System)
- How to connect via SFTP
- DLL Data Overview Dashboard
- DLL (Dual Language Learner) Module - Introduction
- [For Admins] How to view/download non-anonymous survey responses
- [For Admins] Survey Comparison
- [For Admins] How to print a survey?
- [For Admins] How to send a Survey
- [For Admins] Send reminder - Survey
- [For Admins] How to create a Survey
- [For Admins] How to manually fill out surveys for families
- [For Admins] How to view and download individual child's responses to a survey
- How to edit survey template
- [For Admins] Disaggregate Survey Results
- How to Set Up Daily Health Card (DHC) and Attendance Features
- How to manually add an off-site reason for absent children
- How to generate attendance reports
- How to Setup Default Choice for Each DHC/ VHC Question
- How can I view all the abnormal health cards for all children at a site?
- How to download the Update Attendance page
- Daily Health Card Stats (Overview)
- How to edit the questions on a daily health card
- Visual Health Check Setup
- How to add or remove off-site reasons
- How to Find or Generate the QR Code for Attendance
- How do I remind parents to fill out and submit daily health card?
- Setting Up In-Kind for the New School Year (Importing Activities)
- How Third Party Donors and Volunteers can Submit In-Kind Donations with a Web-Based Link
- How to Delete an In-Kind Activity Approved by Mistake
- How to manually add In-Kind entry
- In-Kind: A new school year setup
- How to Set Up and Manage In-Kind Settings
- How to Create Volunteer Activity Sets for Parents and Community Volunteers
- How to Set Up and Track In‑Kind Goals in Learning Genie
- How to Pull In‑Kind Reports in Learning Genie
- Reminding Parents and Staff About In-Kind Submissions
- [For Admins] Reflective Lesson Planning - Virtual Shadow
- [For Admins] Video Interpretation for Weekly Planners
- How to approve/revise weekly planners
- [For Admins] Reflective Lesson Planning: Lesson Library - How to manage lesson resources
- Reflective Lesson Planning - Lesson Library
- [For Admins] Reflective Planning - Creating a Weekly Planner
- How to Use the Lesson Library for Reflective Lesson Planning
- How to Create a Weekly Planner: Reflective Planning for Admins
- How to set up a weekly planner template
- How to set up weekly planner template
- Lesson Settings
- Alignment of DRDP to Other Frameworks
- How to Use the Drop-off Note Feature
- How to Set the Daily Report Email Time for Families
- How to Set Up Auto-Play for Learning Media
- How to View Chat Messages as an Admin
- How to Send Announcements to Staff and Families
- How to Set Up the Drop-off Note
- How to Review and Approve Engagement Items Before They're Sent to Families
- How to View or Download a History of Parent Messages
- Why can't I see the chat feature but my teachers can?
- Enabling Staff-to-Staff Chat: A Guide for Agency Admins
- How to Download the Parent Onboarding Status and Parent Onboarding Report
- How to add Learning Media Channels
- How to setup DRDP Key Measures
- How do I change a child's completion date?
- How to Generate a Child’s Rating Report
- How to Generate a Rating Excel File in Learning Genie
- How to Add Custom Child Attributes in Learning Genie
- How to Add Custom Portfolio Tags in Learning Genie
- How to Provide Feedback on Observation Notes (Admins Only)
- How to customize frameworks for children in the same class
- How to Manually Update Late Enrollments for Rating Periods
- How do I edit a rating period group?
- How to setup a Rating Period
- How Marking a Child with an IEP Affects Frameworks and Measures
- How to Locate and Use IEP-Related Attributes (Eligibility, Adaptations, Goals, etc.)
- How to Complete the Additional Information/Attributes Section for a Child
- How to Edit a Child’s Demographic Information in Learning Genie
- How do I unlock a child's record?
- How can I batch lock children?
- How to Monitor Educators’ Assessment Progress in Learning Genie
- How to Use and Interpret the Progress Assessment Report
- What is the Assessment Progress Dashboard?
- How to Use the Automated Action Plan Feature
- DRDP Reports in Learning Genie: Your Complete Guide
- How do I merge two duplicate student profiles?
- How do I edit a classroom?
- Save to view your DRDP reports and survey statistics
- How to Export Student Roster from Learning Genie
- How to merge accounts
- [For Admins] How to contact Learning Genie Support through the app
- [For Admins] How do I add a child?
- I can't add a staff member to Learning Genie, it reads "email already exists".
- How do I remove a staff member from my agency? What happens to their data?
- How to transfer account ownership for Agency Owner?
- How do I set a restricted IP so my teachers will only use Learning Genie on school premises?
- Deactivate Training Sites/Classes
- Resetting Your Roster for the New School Year
- How do I know the version of the app I am using?
- Complete Back-to-School Guide
- How to add a child profile picture (web portal)
- [For Admins] How to reset password for staff
- How to share children with the grantee agency?
- How do I add sites and classrooms?
- How do I edit staff or change a staff’s role?
- How Do I Batch Add Attributes?
- How to edit individual rating periods?
- How to assign classrooms to staff members?
- How do I add a new Classroom?
- [For Admins] How to filter out data by program
- How to change a staff member's email?
- How to update a child's attendance
- How to Record Languages Mastered by Staff
- How do I edit a classroom's framework?
- How do I restrict teacher access to adding or removing children?
- What Is a Training Class in Learning Genie and How to Create One
- How do I transfer a child?
- How to print framework references? (Web Portal)
- How to Restore a Child in Learning Genie
- How to Remove a Teacher from a Classroom
- How to Delete an Account in Learning Genie (Agency Owners Only)
- How to remove accounts (staff and parents)
- How do I remove a class?
- How do I add new staff?
- DRDP (2025) Is HERE: What You Need to Know
- How long are engagement items stored for?
- What are the different roles on Learning Genie and what type of access does each role provide?
- Understanding Learning Genie Accounts: Account Creation for Staff and Login Process
- Navigating Learning Genie: Operations Requiring Password and Signature
- How long are school messages stored for?
- What devices/browsers is Learning Genie available on?
- What kind of device do I need? [Educators]
For Parents
- How to Submit an In-Kind Assignment
- How do I sign my child in and out? (Sign in and out)
- How do I link third-party accounts to Learning Genie
- How do I create a parent account with my email?
- Chat on Web
- How to update my Learning Genie for Parents app?
- I accidentally created an educator account, what do I do?
- What if I need help using the app?
- What if I have an idea to make Learning Genie better?
- I need help navigating the parent app!
- I created an account but I don't see any posts from the teacher
- Parent Progress Report
- Is my child’s information kept private?
- Who has access to the information the teachers record about my child?
- How do I submit a home observation?
- How to fill out a survey
- How to Submit DLL Homework
- How to Submit Your In-Kind Volunteer Activities
- How to Submit an Off-Site Request Using the Parent App
- How do I add my photo for attendance?
- How do I submit a daily health card for my child?
- How to confirm updates of your child's attendance
- Why am I not receiving daily report emails?
- How do I receive updates on my child?
- How to Submit a Drop-off Note
- How can I message my child's teacher?
- How to Initiate One-on-One Chat (App)
- How to recall a message
- How to send a photo and video to the teacher?
- How can I download the pictures on the daily reports to my device?
- How can I RSVP for an Event?
- Can multiple family members sign up to get reports for the same student?
- How to add another child (profile)
- What if I forgot my password?
- How to change my language settings?
- How can I set the Learning Genie parent app to my preferred language?
- How do I update my password?
- Can I change my parent account user email but still be connected with my child?
- How to change account name (App)
- What kind of device do I need?
- How to add another family member?
- How do I create a parent account with a parent code?
- How do I get a parent code?
- How do I get started?
For Teachers
- How to Review & Approve In‑Kind Activities on the iPad
- How to Access and Complete the Action Plan
- How to use Presenter View for Vocabulary and Key Sentences Training in your Classroom
- How to record students' interests
- How to take pictures from the web portal
- DLL Library
- [For Teachers] Survey Comparison
- How to manually sign in/out students from class (Attendance only)
- DLL - How to Review Parents' Submitted Homework
- How to add DLL home-language Activity Assignments
- How to share Home-language Video Books with families
- [For Teachers] How to send a Survey
- [For Teachers] How to create a Survey
- [For Teachers] How to view and download individual child's responses to a survey
- [For Teachers] How to view/download non-anonymous survey responses
- [For Teachers] Disaggregate Survey Results
- [For Teachers] How to manually fill out surveys for families
- [For Teachers] How to print a survey?
- [For Teachers] Send reminder - Survey
- How to access pick-up management
- How to Complete the Sign-In/Out for a Child
- How to Access and Print QR Codes for Class Sign-In/Out
- How to Create In-Kind Assignments on the iPad App
- How to Create In-Kind Assignments (Smartphones)
- How to Review and Approve In-Kind Activities (Web Portal)
- How to Create In-Kind Assignments (Web Portal Guide for Teachers & Admins)
- How to Adapt Units to the Weekly Planner
- How to Adapt Units for UDL and CLR
- How To Create New Units - Unit Planner
- [For Teachers] Video Interpretation for Weekly Planners
- [For Teachers] Reflective Lesson Planning - How to create a new lesson
- [For Teachers] Reflective Lesson Planning - Virtual Shadow
- How to create a new lesson with AI from the weekly planner
- [For Teachers] Reflective Planning - Creating a Weekly Planner
- [For Teachers] Reflective Lesson Planning: Lesson Library - How to view and use lesson resources
- How to complete Infant Sleep Check (iPhone and Android Mobile)
- How to complete Infant Sleep Check (iPad)
- How to complete Infant Sleep Check (Web Portal)
- How do I send activities to individual students?
- How to send video books to families
- How to create events
- How to Create and Send an Engagement Post to Families
- How to send a batch notification (Web)
- How to Schedule the Time an Engagement Item Is Sent
- How to send a batch notification (App)
- How to download a child’s daily report
- How to blur a picture
- How to set Quiet Hours for receiving parent messages
- How to use chat feature on the web portal
- How to create reminders
- How to Send Videos to Families (Including Videos Longer Than 5 Minutes)
- [For Teachers] How to Initiate One-on-One Chat (App)
- How to Know if Parents Have Viewed Engagement Activities
- How to recall a message (for Teachers)
- How to Review Measures per child (Observed, Unobserved, Rated, Unrated)
- How Do I Lock a Child’s Assessment?
- How to Send the Parent Progress Report to Families
- How to switch active rating period?
- How to Access and Use Past Incompleted Drafts
- How to Generate a Rating Report (For Teachers)
- How to Backdate an Observation Note
- What the Red Dot Means on a Rated Measure
- How to Restore Deleted Observation Notes
- How to Save a Draft Observation Note
- How to Create a Draft Observation Note
- How to create a Portfolio Observation Note
- How do I create a group observation note?
- How do I individualize a group observation note?
- How to Rate Assessment Measures
- How to Take Photos from the Web Portal
- How to View Portfolio Observations from Previous Rating Periods
- How to Mark a Measure as “Unable to Rate”
- How to Batch Download Child Progress Report
- How to Print and Send the Parent Progress Report in a Different Language
- How to Batch Download the Parent Progress Report
- How can I print a copy of the child's Portfolio?
- How to share observation notes with families (Engagement)
- How to Use the Automated Action Plan
- How to Download Portfolio Reports
- How to View and Download Child Observation Notes (Portfolio) by Rating Period
- How to locate the Learning Genie Courses
- How to change language settings for Educator App (iPad)
- How do I link third-party accounts to Learning Genie (iPads)
- Why do I need to clean cache?
- How to add a child?
- How do I edit a student’s profile?
- How to contact Learning Genie Support through the app
- How to update my Learning Genie Educator app?
- [For Teachers] How to print framework references? (Web Portal)
- How to change account name (App)
- How do I change my password?
- How to Identify the Different Roles of Admin vs. Teacher Accounts
- How to Know If Email Invitations Are Sent in Languages Other Than English
- What is the meaning of "EM" in the DRDP Framework?
- How to Check Which Devices Are Compatible with Learning Genie
- How to Choose the Right Device for Using Learning Genie
- How do I get started if my director hasn’t started an account yet?
- How to Get Help Using the Learning Genie App
- Can I have the same student in multiple classes?
- How to Share Your Ideas to Improve Learning Genie